Terms and Conditions
Last Updated: April 2026Welcome to BookKenyaHotels.com (the “Website” or “Platform”), operated by [Your Company Name] (“we”, “us”, or “our”).These Terms and Conditions (“Terms”) govern your access to and use of the Website and any bookings made through it. By accessing or using the Website, or by making a reservation, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. About the Platform
BookKenyaHotels.com is an online booking platform that allows users to search, compare, and reserve hotel accommodations in Kenya. We act solely as an intermediary between you and the individual hotels listed on the platform. We do not own, manage, or operate any of the hotels. All accommodation contracts are formed directly between you and the respective hotel.
2. Reservations and Bookings
- All reservations are subject to availability and confirmation by the hotel.
- A valid credit card is required to secure your booking.
- By completing a reservation, you confirm that you have read and accepted both these Terms and the specific hotel’s policies (including cancellation, payment, and check-in rules).
- Reservations made on this platform are conditional until you receive a confirmation email from us or the hotel.
- Room rates displayed are indicative and subject to change without notice.
- Full payment for the entire stay is typically due upon check-in at the hotel, unless otherwise specified.
- Accepted payment methods include major credit cards and cash (as per the hotel’s policy).
- A security deposit may be required by the hotel upon arrival.
- Any additional charges (e.g., early check-in, late check-out, extra guests, or services) will be payable directly to the hotel.
- Standard check-in time: 11:00 AM
- Standard check-out time: 10:30 AM
- Early check-in or late check-out is subject to availability and may incur additional charges set by the hotel.
- Cancellation policies vary by hotel, room type, and rate plan.
- Generally, cancellations made at least 7 days before arrival may qualify for a full refund (subject to the specific hotel’s rules).
- No-shows (failure to arrive) will result in a charge of the full reservation amount.
- We recommend you carefully review the cancellation terms shown during the booking process.
You agree to comply with all policies of the hotel you book, including but not limited to:
- Pet Policy: Pets are allowed only with prior arrangement. Extra charges may apply, and you are responsible for any damage caused.
- Smoking Policy: Most hotels are smoke-free indoors. Smoking is prohibited inside; use designated outdoor areas only.
- Accessibility: Contact the hotel directly for specific accessibility needs.
- Any other house rules regarding facilities, conduct, or safety.
The information on this Website (including room availability, rates, descriptions, and policies) is provided for general information purposes only and is subject to change without notice. We do not warrant that the content is accurate, complete, timely, or error-free. Your use of the Website and any booking is entirely at your own risk.We expressly disclaim all warranties, express or implied, to the fullest extent permitted by law.8. Limitation of LiabilityTo the fullest extent permitted by Kenyan law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
- Your use of or inability to use the Website
- Any inaccuracies or errors in the content
- Any booking, stay, or transaction with a listed hotel
- Any act, omission, or negligence by any hotel or third party
All content on this Website (design, text, graphics, logos, images, etc.) is owned by or licensed to us and protected by copyright and trademark laws. You may not reproduce, copy, distribute, or commercially exploit any part of the Website without our prior written permission.
10. Privacy
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.11. Prohibited UsesYou agree not to use the Website to make speculative, false, or fraudulent reservations, or for any unlawful purpose.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Kenyan courts.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
14. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
Email: bookings@bookkenyahotels.com
Email: bookings@bookkenyahotels.com